Executing with Excellence: Hidden Obstacles

Our experts were presented with a problem in a major financial services institution: despite a major shift in marketing strategy designed to shift the institution’s customer base from fixed-income investment products to mutual fund products, Our experts spent time meeting with the bank’s employees from the executives in charge of sales, marketing and customer service to […]

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Executing with Excellence: Unexpected Victories

Our experts engaged early with two aspiring political leaders, In both cases, the candidates entered their respective races widely perceived as “long shots,” or “dark horses.”  In one case, the candidate was considered all but a “joke” contestant.  In both cases, the candidates ran unique campaigns, focusing on achievable activities that advanced strategic goals.  In […]

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The Great Red Wine CAPER

By G. Mark Towhey © 2001 G. Mark Towhey. All rights reserved. For reprint permission contact info@ballacaine.com Not long ago, my wife and I hosted some friends for dinner in our home. Ever the graceful athlete, I artfully managed to upset a bottle of fine Bordeaux onto our now not so light beige carpet. Two things […]

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Crisis Leadership: Large Corporate Business Continuity Plan

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Crisis Leadership: Royal Canadian Mounted Police

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Crisis Leadership: Multi-national Biotech Research Corporation

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Crisis Leadership: US-based University network

Case Study in Crisis Leadership A large multi-campus university network in the southern U.S. faced a number of potential crisis concerns. With more than a dozen campuses situated in the heart of the hurrican belt, major storms were a frequent cause of business disruption and major damage. Other concerns included the potential for criminal attacks, […]

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Q.10: What can you do today to improve your ability to manage through crisis?

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Q.9: If your key business partner or supplier suffered a catastrophe, how would you find out? How would you manage?

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Q.8: If your top executives were killed in an accident, who could take over right now?

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